Santrax® Mobile Visit Verification Solution Real-time GPS Technology increases Electronic Visit Verification coverage for Home Care agencies. With the right platform, EVV is a powerful tool that can unlock efficiency, profitability and insights for your agency. SANDATA ELECTRONIC VISIT VERIFICATION (EVV): TELEPHONIC VISIT VERIFICATION (TVV) Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. Questions? %PDF-1.6 %���� Santrax is an electronic visit verification (EVV) software designed for caregivers and homecare workers. Missouri's CDS Program allows an individual to direct his or her own personal assistance services at no cost to the consumer. Sandata Consumer Direction Telephone Visit Verification (TVV) Toolkit . • Utilize a client’s landline phone to send visit verification data. x. Casey Baudin: (715)344-4210 ext. Purpose This guide is for caregivers using the Sandata Telephony Visit Verification (TVV) system, used by provider agencies utilizing the State EVV Solution. 2. Release Date: Thursday, March 7, 2019 . Requesting a Phone Number … Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check-in/Check-out Policy Claim Adjudication and Electronic Visit Verification Updated home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status Update . 227 9. It enables users to validate the five rights of patient care (right participant, right time, right location, right caregiver, right plan of care). Electronic Visit Verification (EVV) is an in-home visit verification system that documents the delivery of home -based services to ensure an individual’s quality of care. AssuriCare’s EVV platform is accessible by mobile app and telephony, making it easy for clients, caregivers, and agencies to get all visit details. These enhancements are specifically designed to improve beneficiary care as the beneficiaries themselves and the personal care agencies that administer the services are better able to monitor and track the delivery of care at home. Sandata EVV Sandatas Electronic Visit Verification system Sandata Mobile Connect (SMC) Sandatas Mobile Visit Verification application, formally known as MVV in Phase 1 Telephonic Visit Verification (TVV) System used to record visit data and verification when SMC is not available . Electronic Visit Verification (EVV) Santrax App Messages This section contains current and past messages that were posted on the Santrax Application Manager (SAM) home page. Where do I find ID numbers for use in electronic visit verification? Home Care software for Providers & Payers; Electronic Visit Verification, Scheduling, Point of Care, Billing & Payroll- 21st Century EVV Cures Act Compliant Home Care EVV Software. There will be no alerts sent during this time. You must call in using a touch-tone phone. DataLogic Is the number one EVV Vendor in the State of Texas and received Grade of A – the highest rating for a state contractor. During this time, attendants should continue to call in and out as usual. MILC Account ID: 91770 Your Santrax ID: Your Consumer’s ID(s): 6. If you have any questions or concerns about the content therein, please contact Customer Care at your agency's designated telephone number. Santrax EVV users will not be able to log in until after maintenance is complete. Cision Distribution 888-776-0942 News … Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. Call your designated supervisor for assistance. 2 • Client—A member or participant who receives services through Wisconsin Medicaid . Electronic Visit Verification TVV Reference Guide Dial: 1-844-804-1772 Or 1-855-818-6326 Important ID’s continue. Sandata Technologies, LLC www.Sandata.com 3 . endstream endobj 106 0 obj <>>>/Filter/Standard/Length 128/O(��iq�W��أo�]�k�|��ihFb`�6����)/P -1324/R 4/StmF/StdCF/StrF/StdCF/U(. Spanish 1-866-308-0238 or 1-855-368-4208 . 1. Electronic Visit Verification: Telephonic Visit Verification P-02752 (08/2020) • Define Telephonic Visit Verification (TVV). For additional information about Sandata, please visit: www.sandata.com. Four data centers are strategically located across the country with state-of-the-art redundancy and disaster recovery capabilities. Sandata's enhanced Consumer Directed Services functionality allows beneficiaries or their PCA advocate to input and edit authorizations, create, edit and delete Plans of Care, and monitor services against authorizations. For detailed instructions, please see the Setting Up Supervisors section of the Santrax Speaker Verification manual. The enhanced functionality includes personal care services authorization support and tracking, an enhanced Plan of Care module, and client voice recording capabilities. This new functionality will help our Home Care Agency and Payor partners who service and support Consumer Directed Programs increase efficiency and compliance and improve the overall quality of care while reducing fraud, waste and abuse. Release Date: Thursday, February 7, 2019 . Dial any of the toll-free numbers assigned to your provider agency. UNIVERSAL . Fixed Visit Verification (FVV) Devices: ... Sandata will temporarily make the phone number fields in Santrax editable for the Provider. Enhanced Santrax Electronic Visit Verification Functionality for Consumer Directed Services Programs Consumer Directed Functionality Empowers Members to Better Manage Personal Care Services. from 8 AM - 9 PM ET, HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. The content of the enclosed Release Notes is dependent upon final Quality Assurance validation. Welcome to The Illinois DHS/DRS Electronic Visit Verification (EVV) Survey Effective January 1, 2014 all Homemaker and Home Care Agencies will be required to use the EVV system for their HSP customers. Alerts will function normally once maintenance is complete. Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check-in/Check-out Policy Claim Adjudication and Electronic Visit Verification Updated Home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status … Estimated cost savings are primarily attributable to more accurate billing. Electronic Visit Verification (EVV) Santrax System Importan t Updates. Provider Account Number: 14420 LANGUAGE DIAL Santrax ID: _____ Client ID: _____ English 1-866-306-3969 or 1-855-368-4207 . set themselves up as a user in Santrax® Electronic Visit Verification. Call In Instructions . 137 0 obj <>/Encrypt 106 0 R/Filter/FlateDecode/ID[]/Index[105 68]/Info 104 0 R/Length 132/Prev 233985/Root 107 0 R/Size 173/Type/XRef/W[1 3 1]>>stream Beneficiaries can readily track authorization spend down through easy to read indicators in green, yellow and red authorization status buttons indicating whether or not authorized services remain. RELEASE NOTES . Electronic Visit Verification (EVV) ... Is the number they call into to enroll people in speaker verification different than the toll free numbers they are assigned for the call process? Please indicate in your email the eligibility verification number and the PA number as displayed on the DSS Secure Site in your email. Sandata has over 2,500 customers in all 50 states using its products in more than 500,000 homes and processes over 150 million telephone calls annually. • Explain the different Call Reference Guides available for use. Please remember to read the Santrax app messages frequently to see any important notices posted for your review. 24 Hour Live In guidance Related to 8:00am Check -in/Check-out Policy Claim Adjudication and Electronic Visit Verification. For over 40 years, Paraquad has been providing a variety of services that address the needs of individuals with all types of disabilities. According to Jeff Silverman, Sandata's Chief Sales and Marketing Officer, "Sandata's Santrax Electronic Visit Verification enhanced Consumer Directed Services functionality is another example of Sandata's continuous technology innovations. The Ohio Department of Medicaid (ODM) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). Sandata's suite of products includes Santrax Telephony, the market leading time and attendance product, Santrax Agency Management and Santrax Payor Management, web-based software solutions with features including, voice biometrics to perform speaker verification, and a jurisdictional view dashboard solution for states, municipalities and the home healthcare agency market. services to use an electronic visit verification (EVV) system to document services rendered –Personal care services - January 1, 2021* –Home health services - January 1, 2023 4 *Good Faith Effort exemption delayed final implementation by one year. Sandata will continue to develop innovative solutions that meet the ever evolving needs of our customers and enhance support of our core principles of the 5 rights: the right beneficiary receives the right services at the right time, at the right location, by the right caregiver.". What is Electronic Visit Verification (EVV) and who needs to use it? 105 0 obj <> endobj 0 Barb Haggen: (715)344-4210 ext. free number, or by using a Fixed Visit Verification (FVV) or Mobile Visit Verification device as applicable when they initiate services to the client and again upon completion. This will allow the Provider to enter the Member’s “Phone Number of Record” in the WORK PHONE and the CELL PHONE number field for the purposes of “call-in and call-outs”. To support the implementation of the EVV system, Sandata needs to confirm and collect some key information about your agency in order to set up your Santrax telephony account. Updated Home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status … www.sandata.com. n���7"E�|��$�ryX����)}mA�9�$�r�Z���$�#D#��Z�sE��ڧ�E�L����C���"uw���%�����`H!BX ���O�s �M���bs��p߷��J�ik:h��C�#�]6�� �g�lg~!֦�lz�'��Z�VpTqM���oB/�P���Y�)Lna�ҶH�ChC� EVV is an electronic system that verifies key information about the services provided. The DHS Sandata EVV solution is provided at no cost to the providers and includes: Electronic Visit Verification (Mobile and Telephony) Records time and services . You can locate this number on the cover of your Call Reference Guide. Sandata's patented FVV utilizes a unique token that is fixed within the patient's home. Can agencies have access to the power point slides so they can train their staff? Santrax Electronic Visit Verification and Sandata Electronic Visit Verification 8.1.10 . TVV allows caregivers to begin and end a visit and does not require a smart deviceunlike Mobile Visit Verification (MVV). Santrax® Fixed Visit Verification (FVV) is helping to close this gap in electronic visit verification by providing a simple cost effective technology that allows for the electronic validation of home care visits. h�bbd```b``� ���@$��tD*l�,��j���:�t��`Yv�l�0�lN�d��g3���,�b�9f`����j����̈D2����A��v�8K>��������O� �C����t�>@� �� Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check -in/Check-out Policy Claim Adjudication and Electronic Visit Verification These tools will support continued independence for persons with physical disabilities while redirecting Medicaid dollars toward lower cost, in-home, consumer directed services eliminating the necessity of placement in residential facilities due to lack of options. Our powerful combination of patented solutions for visit verification is called our Assured Coverage™ program and includes: Sandata Mobile Connect®– Real-time GPS technology, verifying caregiver location and visits via GPS enabled devices. ... Vesta EVV is an advanced Electronic Visit Verification system currently implemented by the Texas Health and Human Services Commission (HHSC) for validating delivery of personal care and home care services for Medicaid beneficiaries. Consumer Directed Functionality Empowers Members to Better Manage Personal Care Services. RFI 32236 Electronic Visit Verification December 13, 2017 . These messages contain important information and reminders. Santrax® Payer Management Electronic Visit Verification ™ Solutions Sandata Technologies, LLC. No, Speaker Verification enrollment and the Santrax calls use same toll free numbers assigned to the account. Missing PA If a PA is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com with the PA number. Explain the different Call Reference Guides (CRG) available for use. 172 0 obj <>stream Electronic Visit Verification (EVV) Electronic visit verification is more than just a box to check. Electronic Visit Verification for Applied Self-Direction Program Santrax combines telephonic visit verification (TVV) with automatic number identification (ANI) technology f Electronic Visit Verification (EVV) Caregiver Guide – Telephony Fact Sheet - June 2020 . %%EOF PORT WASHINGTON, N.Y., Sept. 15, 2011 /PRNewswire/ -- Sandata Technologies, LLC, a leading national provider of information technology solutions to the home care industry, today announced the release of expanded Santrax electronic visit verification functionality to further support Consumer Directed Services Programs. Overview Objectives. Sandata's solutions enable home healthcare agencies, whether Medicare, Medicaid, Hospice or Private Duty, government or managed care payors as well as any organization with a remote workforce to realize administrative cost savings, streamlined operational procedures, and significantly reduced paperwork burdens. Sandata partnered with Paraquad, a Missouri-based Senior Independent Living Center that administers Consumer Directed Home Care Services to help develop this enhanced functionality. Illinois DHS has also been able to reduce the number of payroll cycles each month from four (4) to two (2) due to increased efficiencies from electronic visit verification. When you arrive at your client’s home, you will need your Santrax ID to call in. Santrax Electronic Visit Verification and Sandata Electronic Visit Verification 8.1.11 . Santrax will be undergoing system maintenance Thursday, June 11, 2020 from 9:00 PM EST until 2:30 AM EST. allegations. UNIVERSAL . RELEASE NOTES . 224, Cell: (715)630-6209 Andrea Cisewski: (715)344-4210 ext. Santrax Agency Management is a powerful home care software solution that automates all your key operational processes by incorporating functionality such as Scheduling, Clinical Documentation, Compliance Management, Electronic Medical Records, Billing Functions, Payroll, Reporting and Exporting in one easy to use system. Missouri estimates that they will achieve $8 million in projected savings in total funds over a 12-month period following the implementation of state-wide electronic verification systems for personal care. endstream endobj startxref Sandata provides a complete package of information technology solutions, which includes scheduling, time and attendance, billing, payroll, compliance and clinical applications, for the home healthcare industry. The content of the enclosed Release Notes is dependent upon final Quality Assurance validation. info@sandata.com 1.516.484.4400 . 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